A case study of employee voice and organizational performance in the context of residential aged care

As the population of old people is on the great increase in countries, the necessity of aged-care centers is not deniable. Likewise the other health care services, the quality of services provided by care givers for old people in residential aged care centers is a significant and vital factor. The main objective of this paper is to conduct a descriptive research of correlation type on the impact of employee voice on organizational performance in four non-for-profit aged care centers, in Shiraz, Iran. Sample size was estimated 156 based on Morgan table. Data collection tool was employee voice standard questionnaire with 12 items at three dimensions and organizational performance questionnaire with 22 items at seven dimensions. Collected data was analyzed by SPSS statistical software version 22 and the correlation coefficient test (p = <0.05). The significance level was set at P < 0.05 and P < 0.001. Findings showed that there are positive and significant correlations between self-efficacy, encouragement and safety with organizational performance. Also there are positive and significant correlations between organizational performance dimensions including (reliability, attitude, job quality, innovation, co-operation, job quantity, personal learning) and employee voice. Indeed, results showed that, when encouragement taken in to consideration employees may perceive a positive voice climate in an organization, and as a result, the other components of voice climate (safety and self-efficacy) would be developed and the organizational performance will be increased.